This Privacy Policy explains how Shadowtek Pty Ltd (ACN 627 829 878) as Trustee for The Dey Family Trust (ABN 32 913 781 386) ("Shadowtek", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website, services, or interact with us.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect personal information that you voluntarily provide to us when you:
This information may include:
When you visit our website or use our services, we automatically collect certain technical information, including:
We use cookies and similar tracking technologies on our website to collect information such as your IP address, browser data, device identifiers, pages visited, and interactions with our website.
We use the following tracking technologies on our website:
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
We collect and use your personal information only for legitimate business purposes, including:
Our marketing communications are strictly limited to billing and service-related communications for existing clients (including transactional emails related to billing, service updates, security notifications, and administrative matters directly connected to the services you have purchased). We do not send general newsletters or promotional communications unless you have specifically opted in.
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
We may share your information with trusted third-party service providers who assist us in operating our business, including:
These service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.
We may disclose your personal information if required by law, court order, subpoena, or government authority, or if we believe in good faith that such disclosure is necessary to:
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.
We implement robust technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
Despite our best efforts, no system is completely secure. We cannot guarantee absolute security of your information transmitted to or stored on our systems.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retained for the duration of our service relationship plus a reasonable period afterward for business continuity and dispute resolution
Retained for a minimum of 7 years to comply with Australian taxation, accounting, and other legal requirements
Retained for a minimum of 12 months for security analysis and incident investigation
Typically retained for 24–36 months for trend analysis
Retained for 3 years for quality assurance and legal protection
When personal information is no longer required, we securely delete or anonymize it in accordance with our data destruction policies.
Under the Australian Privacy Principles, you have the following rights regarding your personal information:
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information in a commonly used format within a reasonable timeframe.
If you believe any personal information we hold about you is inaccurate, incomplete, or out-of-date, you have the right to request correction. We will take reasonable steps to correct the information within 30 days of your request.
If you believe we have breached the Australian Privacy Principles, you have the right to lodge a complaint with us. We will investigate your complaint and respond within a reasonable timeframe (typically 30 days).
You have the right to opt-out of receiving service-related communications from us, although this may limit our ability to provide certain services to you. You cannot opt-out of essential transactional communications related to billing, security alerts, or service delivery.
Please include your full name, contact information, and a detailed description of your request. We may require verification of your identity before processing your request.
Our primary operations and data storage are located in Australia. However, some of our service providers and infrastructure partners may be located overseas, including:
When we transfer your personal information overseas, we ensure that appropriate safeguards are in place through:
Our website may contain links to third-party websites, services, or resources that are not operated or controlled by Shadowtek. This Privacy Policy does not apply to third-party websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons.
If you have concerns about how we handle your personal information, we encourage you to contact us first:
We will acknowledge your complaint within 5 business days and provide a full response within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Acknowledgment: By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.